 |
 |
|
|
||
|
Delivery Times Goods are dispatched via AKis Express Courier Service. Once we have received your order, your goods should arrive with you within 5 working days but may take a little longer if circumstances beyond our control disrupt postal services. Please be advised that delivery of parcels to business and home addresses can take longer than those picked up from the respective AKis Express Courier office. Once the order has arrived at the designated Akis Express Courier Office you will receive a text or telephone call to pick up the package.
Payment Cash on delivery only. Your package will not be handed over unless full cash payment is supplied at point of delivery.
Canceling an order If you wish to cancel your order within the 5 working days after your order is sent to us contact us immediately so we can arrange cancelation. Refunds will only be given if goods received are damaged and irreplaceable. Otherwise, an exchange or credit note will be accepted.
Our Returns Policy All goods can be returned to us for exchange within 10 days from the date of dispatch providing they are unworn, unused and have their tags. Please note that we do not provide a free returns service. You must pay for the delivery of the goods you need to return, unless of course they are faulty or sent in error.
How to return goods To return goods, simply fill out the reverse of the invoice, package the goods in suitable wrapping and return to us at Akis Express Courier Service as stated on the reverse of the invoice. Please ensure the invoice is included with the goods and that you`ve marked on it what you`re returning and why and list any items you require in exchange of those returned. If you no longer have the original invoice, please contact us with your full address, order number or customer number. If the replacement product is more expensive than the exchanged one, the airway bill and invoice will state the amount to pay. If the replacement is less expensive then we will send you a credit note which you can use on your next purchase.
Faulty goods and goods sent in error In the unlikely event that there is a problem with your order please don`t hesitate to contact us as we will do everything we can to resolve any issues you may have. We don`t expect you to pay to return faulty goods, or goods sent to you in error and we will therefore arrange a collection for you - all you need to do is contact us regarding the item in question and advise us of an address from where the item can be collected from, along with a telephone number that the couriers can call you on if necessary. Please note that we cannot specify a time or day that the collection will be made on. |
|
 | |